Engage is a secure, web-based SaaS application. Depending on your implementation, access to Engage is provided to users either through single sign-on authentication or username and password credentials. Additional security can be applied by integrating with your system’s dual authenticator application. Once authenticated, users are directed to their DignifiHealth console where they can launch Engage by clicking the application tile and “Get Started.”
Before diving in, let’s start with an overview of a few key features that offer enhanced functionality and a consistent user experience across the Engage platform.
Navigation bar: Easily switch between the Home, Risk, Chronic Disease, Care Gaps, and Custom Report dashboards by using the left-hand navigation bar.
Interactive title: Find today’s date and total patient count displayed at the top left of any dashboard in the platform. The total patient count interacts with each click as filters are applied and provides a percentage of the total patient population that is being viewed.
Menu options: Our site navigation menu contains helpful icons at the top, far right of the page. These options include console, full-screen mode, print screen, filter reset, and logout with one click.
Streamlined filters: Locate powerful filters at the far right of the dashboard. Once the menu is expanded, filters can be applied that follow the user as they navigate across the platform. These advanced filters include Patient MRN, Billing Provider, Billing Specialty, CCM Status, Deceased Status, Open Gaps, and Total Risk.
Data Export: All supporting data can easily be exported to Excel or CSV for use outside of the platform. Simply click the ellipsis in the top right corner of the table or report and select export data.
Client Support: Quickly click on the question mark icon at the bottom left of any dashboard to submit a support request. Support requests are fielded by DignifiHealth’s Account Management team.
Engage’s Home dashboard serves up a holistic view of a hospital or health system’s aggregate patient population. Through powerful visuals, users can dive into their population’s payors and associated plans, see a quick summary of the day’s scheduled appointments, evaluate patient risk stratification, top diagnoses with associated median risk scores, and identify open care gaps with the most opportunities. Every visual is interactive with all data and other visuals displayed, offering insightful snapshots for any user.
Moving into the Risk dashboard, you will find a continuation of a comprehensive view of the patient population. Begin to focus on specific disease states by applying preset risk filters based on common diagnoses. This area also includes a total risk score where you can apply a specific risk score range. Based on limits and ranges from regulating organizations and documented chronic disease states from your EMR, Engage utilizes evidenced-based risk scoring logic to enable a specific score that is assigned to every patient. Utilize the payor chart to include payor and/or specific plan filters. As we dive into the total patient population and work toward creating our ideal patient listing, you will find that the patient population table, CQM charts, and top diagnoses are fully interactive with each click. Once arriving at your ideal patient list, sort the patient population table by patient risk or other pertinent measures, and remember to apply any streamlined filters needed.
The Chronic Disease Management dashboards encompass a custom page for Congestive Heart Failure, Diabetes, COPD, and Asthma. The consistent look and feel of each dashboard demonstrate powerful ease of use for both clinical staff and providers by efficiently breaking down the attributed patient populations. Each dashboard presents disease-specific preset filters, drop-down prescription options, and additional min/max filters to open vast possibilities for the creation of precise patient reporting. As you identify your patient list, toggle between recent patient vitals, labs, and prescriptions regarding specific patients you wish to impact with first-class patient care. These dashboards are ideal for producing core patient data to support value-based clinics/specialty programs and other care coordination efforts.
The Care Gaps dashboard is designed to be clinical staff facing in support of ambulatory healthcare providers. The dashboard offers real-time provider insights for care gap closure at the point of care for any patient visit. Apply any needed drop-down filters pertaining to the appointment date, appointment specialty, appointment category/description, and appointment provider. Within the Patient Population table, appointments along with patient information will be listed in order of scheduled date and time. This workflow shows open care gaps for each scheduled patient and is demonstrated at the patient level by simply clicking a patient. Offering enhanced workflow efficiencies to staff and providers by eliminating extensive chart preparations for preventative care. Further increasing provider engagement by demonstrating the right care for the right patients at the right time, without distractions.
The Custom Reports dashboard enhances your data through enriched reporting. With simple clicks and the use of a drop-down box, anyone can drive actionable patient reports in a matter of seconds. Save time for clinic and quality staff by identifying workable patient lists that focus on enhancing care and increasing patient visits for patients who are due for needed care. Quickly identify patients by specific payors, providers, or specialty and more to demonstrate those categorized in the top half of the total risk without upcoming scheduled appointments. The possibilities are endless to identify first-class patient data about demographics, appointments, vitals, labs, prescriptions, and billing. This dashboard further allows the review of unique patient panels, attended visits reports, and chronic conditions.